Privacy & Security Policy

Effective Date:
January 4, 2026

INTRODUCTION

TownGuide, Inc. (“TownGuide”, “we”, “us” and/or “our”) is committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the Personal Data (as defined below) we collect from users of any of our mobile applications (“Apps”) or our websites, including those located at: www.townguide.ai and any other TownGuide-owned or operated websites.

The Apps and websites are collectively referred to as the “Site and Services” (as defined in the TownGuide Terms of Service).

IMPORTANT INFORMATION

WHO WE ARE:
For the purpose of applicable data protection legislation, the data controller of your personal data is TownGuide. You can contact us at townguidesai@gmail.com.

MUST READ SECTIONS:
We draw your attention in particular to the sections entitled “International Data Transfer” and “Your Rights.”

CHANGES TO THIS POLICY

We will post any modifications or changes to the Policy on our Site and Services. We reserve the right to modify the Policy at any time, so we encourage you to review it frequently. The “Last Updated” legend above indicates when this Policy was last changed. If we make any material change(s) to the Policy, we will notify you via a notice on our Site and Services prior to such change(s) taking effect.

1. PURPOSES OF PROCESSING

What is personal data?

We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation 2018 and any successor legislation. This includes any information which, either alone or in combination with other information we hold about you, identifies you as an individual, such as your name, postal address, email address, or telephone number.

Why do we need your personal data?

We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to our Site and Services.

If you create a profile or register with us, you will be asked to consent to the provision of this information in order to access our services, purchase products, or view content. You may withdraw this consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our Site and Services.

2. COLLECTING YOUR PERSONAL DATA

We collect information about you in the following ways:

Information You Give Us

This includes:

  • personal data provided when you register to use our Site and Services, including name, postal address, email address, telephone number, username, password, and demographic information;

  • personal data contained in any comments, submissions, or content you upload or post;

  • personal data provided when registering for a TownGuide account;

  • personal data provided when you contact customer support or report a problem;

  • personal data provided when using TownGuide chat or AI-powered assistance features, including messages and account profile data;

  • personal data provided when downloading or using the TownGuide mobile app, including location (where enabled), interests, and profile information

  • personal data provided when you communicate with us by phone, email, or otherwise.

Information Automatically Collected

We automatically collect information about your device and usage, including operating system, browser type, IP address, referring URLs, pages viewed, session duration, and interaction data. We collect this information using cookies and similar technologies.

Automated Decision-Making

We do not use personal data for automated decision-making or profiling, except where required by law.

3. COOKIES

We use session and persistent cookies to improve your experience. Cookies may be first-party (set by TownGuide) or third-party (set by service providers).

Types of Cookies We Use

  • Essential Cookies – Required for site functionality

  • Functionality Cookies – Remember preferences and login details

  • Analytics & Performance Cookies – Understand site usage

  • Advertising Cookies – Deliver relevant advertisements

You can manage cookies through your browser settings. More information can be found at www.allaboutcookies.org

4. FLASH TECHNOLOGY

We may use Flash cookies (LSOs) to store user preferences. These cannot be controlled through standard browser settings and must be managed via Adobe Flash Player tools.

5. PIXEL TAGS

We may use pixel tags to measure marketing effectiveness and site usage. Data collected via pixel tags is not linked to personal data.

6. DO NOT TRACK SIGNALS

Our Site and Services do not currently respond to Do Not Track signals.

7. ADVERTISING

We may work with third-party advertising partners who use cookies and similar technologies to provide relevant ads. Their use of data is governed by their own privacy policies.

8. USING YOUR PERSONAL DATA

We may use personal data to:

  • operate and improve our Site and Services;

  • manage user accounts;

  • provide customer support;

  • send service-related communications;

  • process payments;

  • send marketing communications (with consent);

  • comply with legal obligations; and

  • protect rights, safety, and property.

9. SHARING YOUR PERSONAL DATA

We may share personal data with:

  • third parties you authorize;

  • service providers performing services on our behalf;

  • affiliates, under this Policy;

  • parties involved in business transactions; and

  • authorities when required by law.

10. ANONYMOUS DATA

We may create anonymous or aggregated data for analytics and service improvement.

11. THIRD-PARTY SITES

Our Site and Services may link to third-party websites. We are not responsible for their privacy practices.

12. USER-GENERATED CONTENT

Any content you post publicly on TownGuide may be visible to others. Please exercise caution when sharing personal data.

13. SECURITY

We use reasonable administrative, technical, and organizational safeguards to protect personal data, but no system is completely secure.

14. RETENTION

We retain personal data only as long as necessary, unless a longer period is required by law.

15. OUR POLICY ON CHILDREN

TownGuide does not knowingly collect personal data from children under 16.

16. SENSITIVE PERSONAL DATA

Please do not submit sensitive personal data unless you explicitly consent to its processing.

17. YOUR RIGHTS

You have the right to:

  • opt out of marketing;

  • access your data;

  • correct inaccuracies;

  • request data portability;

  • request deletion of your data.

18. COMPLAINTS

If you have concerns about our privacy practices, contact us at townguideai@gmail.com. You may also contact your local data protection authority.

19. CONTACT INFORMATION

TownGuide welcomes your questions or comments regarding this Privacy Policy.

Our journey started with a simple question on how we can make things more accessible for citizens. It hasn’t been easy but throughout your journey, we’ve stayed true to what matters most and made room for work that’s deliberate, meaningful, and lasting.