Empower Your Residents with a
Personal Guide.

TownGuide helps municipalities provide residents with instant, accurate answers to questions about city services, events, and programs. By integrating our AI-powered concierge into your official website, you can improve resident engagement, reduce repetitive inquiries, and provide transparent, source-backed guidance all while maintaining full control over the information.

How TownGuide Works for Municipalities

1. Easy Integration with Your Existing Website

TownGuide is designed to work with your current municipal website. There is no redesign required.

We securely connect an AI-powered concierge directly to your site. Residents interact with TownGuide through a simple search interface that can be embedded on your website or linked as a standalone page.

What this means for your municipality:

  • No changes to your content management system

  • No resident accounts or logins required

  • Maintains your existing site structure and URLs

Most municipalities are live within weeks, not months.

2. Always Current, Automatically Updated

TownGuide stays in sync with your website.

The concierge continuously checks your public pages and updates its understanding as content changes. When your team updates service pages, forms, or notices, TownGuide reflects those updates automatically so residents receive current, accurate information.

Key points:

  • Uses your live website as the source of information

  • Reduces the risk of outdated or conflicting information

  • Supports seasonal and time-sensitive content

Residents always see where information comes from, with links to official pages.

3. Grounded in Your Official Content

TownGuide only uses information from publicly available pages you approve.

Every response is grounded in your official website and includes links to source pages, so residents can verify information and take action confidently.

You stay in control:

  • Define what information is included or excluded

  • Ensure answers reflect official policies and services

  • Maintain transparency and accountability

TownGuide does not invent answers or rely on external, unofficial sources.

4. What We Need from Your Municipality

Getting started is straightforward.

To deploy TownGuide, we typically require:

  • A point of contact for initial setup and review

That’s it. No data exports, no internal systems, and no sensitive information are required.

5. Designed for Residents, Trusted by Municipal Teams

TownGuide is built to help residents find answers quickly while supporting municipal goals around:

  • Service accessibility

  • Transparency

  • Reduced inquiry volume

  • Improved digital experience

It complements your communications and service teams by acting as a first point of guidance, not a replacement.

Benefits of having TownGuide

  1. Reduces Support Load: Minimize phone and email inquiries by providing residents with clear, verified answers instantly.

  2. Increases Citizen Satisfaction: Residents get the information they need quickly, boosting trust and engagement.

  3. Grounded in Official Sources: Every answer links directly to your city’s official pages, forms, and resources.

  4. Customizable & Scalable: Easily integrate with your existing website and update content as city services evolve.

  5. Data Insights: Understand what residents are asking most and identify areas to improve services or communication.

Bring TownGuide to Your Region.

Schedule a demo to see how our AI-powered concierge can make city services more accessible and transparent for your residents.

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